Privacy Policy

This Buur privacy statement was published on 20 June 2025.

A.) General

In this Privacy Policy Buur informs you about the use of your personal data within the Buur website, and within Buur’s app and social media channels (hereinafter together referred to as: 'Buur Platform’). The Buur Platform is designed, among other things, to make homeowners' association (VvE) management easier, more transparent, and community-driven, and to support key tasks such as digital communication, voting, maintenance planning, meeting coordination, and access to AI-powered assistance. 

If you are a homeowners' association (VvE) member or interested in becoming one, and want to use our services (for example, by creating a Buur account or leaving or changing your personal data in in the Buur Platform) (hereinafter referred to as: 'User'), we will process your personal data in accordance with this Privacy Policy. Buur processes your personal data in order to comply with the agreements with you or pursuant to a legitimate interest. Where necessary, you hereby give permission for the specific processing set out in this Privacy Policy. We therefore advise you to read this Privacy Policy carefully.

Buur considers it important to handle your personal data responsibly. Your personal data will therefore always be processed carefully and secured in accordance with the General Data Protection Regulation (‘GDPR’). With respect to the processing of your personal data via the Buur Platform, Buur is the controller within the meaning of the GDPR.

B.) Personal Data We Collect

Buur processes the following personal data of its users:

Account Data

Information you use to create and manage your account, such as your first and last name, email address, password, and optional profile information like your role within the homeowners’ association (VvE), your communication preferences (e.g., opting into newsletters or beta updates), and any personal notes you may save.

Service-Related Data

Data you provide to access and use Buur’s services, such as:

  • Documents uploaded to the platform (e.g. splitsingsakte, meeting minutes, MJOP)
  • In-app responses and interactions
  • Preferences selected for voting or task management features
  • Financial data for paid services, such as bank account details (if enabled in future releases)

Automatically Generated Data

Such as your IP address, browser and device type, operating system, device ID, session timestamps, and cookie data.

Platform Usage Data

How you use the Buur platform, including features you use (e.g. voting, chat, document access), frequency and timing of visits, clicks, navigation patterns, and interaction logs. We use this information to improve and personalise the platform experience.

Communication Data

Messages you send via the platform or chatbot (e.g. Buur Ben), feedback or bug reports, emails exchanged with our support team, or other direct communication via social channels or forms.

Identification Data

If you exercise your legal rights under GDPR (e.g. requesting access or deletion), we may ask for a copy of an identification document (with BSN and photo redacted) to verify your identity.

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is older than 16. We encourage parents to be involved in the online activities of their children to avoid collecting information about children without parental permission. If you believe that we have collected personal information about a minor without such consent, please contact us info@mijn-buur.nl and we will delete this information.

C.) We processes your data for the following reasons

We only process your personal data when we have a valid legal basis under the GDPR. Below, we explain the purposes for which we use your data, the types of data involved, and the corresponding legal grounds.

Providing access to the platform

To allow you to create and manage your account, set up your VvE, and access our core services, we process your account data, service-related information, and platform usage data.
Legal basis: Performance of a contract (Art. 6(1)(b) GDPR)

Operating platform features

To enable features such as voting, board meetings, chat, and task management, we process service-related data and usage data relevant to these tools.
Legal basis: Performance of a contract (Art. 6(1)(b))

Improving the platform and personalising the user experience

We analyse account information, technical usage logs, platform interactions, and communication data to better understand how our services are used and to improve usability and relevance.
Legal basis: Legitimate interest (Art. 6(1)(f)), improving product performance and user experience

Customer support and AI assistance (Buur Ben)

When you contact us or use our AI assistant, we process your messages and account data to respond effectively and provide assistance tailored to your VvE. Legal basis: Performance of a contract or legitimate interest (Art. 6(1)(b) / 6(1)(f))

Sending updates and newsletters

If you have given consent, we use your email address and, in some cases, platform usage data to send you newsletters and product updates. Legal basis: Consent (Art. 6(1)(a)) or legitimate interest (e.g. for non-intrusive product updates)

Platform security and error monitoring

To protect the integrity of our platform, we process technical logs and error reports to detect bugs, prevent abuse, and maintain performance.
Legal basis: Legitimate interest (Art. 6(1)(f)), ensuring platform stability and data security

Responding to data subject requests

When you exercise your rights under the GDPR (e.g. access, deletion, objection), we may request limited identification data to verify your identity.
Legal basis: Legal obligation (Art. 6(1)(c))

D.) Automated decision-making

Buur takes responsible decisions on the basis of automated processing about matters that can (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (e.g. an employee of Buur). Buur uses the following computer programs or systems: automated tools, including Optical Character Recognition (OCR), help interpret uploaded documents and support users via our AI assistant, designed to provide helpful suggestions and information within the platform.

E.) How long we keep personal data

Buur will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data. The following terms apply for each version:

  • Active Beta: retained while your beta account remains active.
  • Post-Beta Deletion: all beta data ,including uploaded files, is permanently deleted three months after the beta ends, unless you convert to a paid account, in which case your data follows our standard retention policy.
  • Marketing Data: subscription preferences are retained until you unsubscribe or request deletion.
  • Analytics Logs: purged after six months.
  • Legal Requirements: we may retain certain records longer if required by law.

F.) Sharing personal data with third parties

Buur only provides third parties and only when necessary for the performance of our agreement with you or to comply with a legal obligation.

G.) Cookies or other similar techniques used

Buur uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Buur uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we informed you about these cookies and asked your permission to place them. You can opt out of cookies by configuring your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.

H.) View, modify or remove data

You have the right to view, correct or delete your personal data. You can do this yourself via the personal settings of your account. You also have the right to withdraw your possible consent for data processing or object to the processing of your personal data by our company and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you. If you wish to exercise your right to object and/or right to data portability or if you have other questions/comments about the data processing, please send a specified request to info@mijn-buurl.com. This is to protect your privacy. Buur will respond within a reasonable period. 

I.) How we secure personal data

Buur takes the protection of your data seriously and takes appropriate measures to protect against misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or at info@mijn-buur.nl.

J.) Complaints and Supervisory Authority

If you believe that your rights under data protection law have been violated, you have the right to lodge a complaint with the relevant supervisory authority.In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens
PO Box 933742509 AJ The Hague, The Netherlands
Phone: (+31) - (0)70 - 888 85 00
Website: https://autoriteitpersoonsgegevens.nl

K.) Applicable law

The conditions are governed by Dutch law. The court in the district where the controller has its sole jurisdiction over any disputes concerning these conditions, except where a statutory exception applies.

L.) Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via email or in-platform notice. Continued use after posting constitutes acceptance.

M.) Contact

For privacy inquiries or to exercise your data-subject rights, please contact:

info@mijn-buur.nl